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Customer Care
How KaruKidz handles information shared through the website and Admin app.
We collect information that you submit for orders, contact requests, reviews, artwork submissions and certificate claims. This can include a guardian's name, contact details, delivery address, order details and artwork-related information.
We use submitted information to process and support orders, respond to messages, manage certificates, improve the website and prevent misuse. We do not sell personal information for advertising.
A parent or guardian must submit a child's artwork and give permission before it is displayed publicly. Only approved gallery information should be visible to visitors; contact KaruKidz if you want content reviewed or removed.
We keep information only for as long as it is needed for the purpose it was collected for, legal obligations or dispute handling. We use reasonable safeguards, but no online service can guarantee absolute security.
You can contact KaruKidz to ask about, correct or request deletion of personal information, subject to any lawful record-keeping needs. We may ask for enough information to verify the request before acting on it.
The Admin app uses your name, email address, account credentials, device identifier and session information to sign you in and protect access. It reads and updates shop, product, order, stock and accounting records in the same KaruKidz service used by the website. Your app passcode and encrypted local cache stay on your device; the passcode is not sent to the service.
The app may access a photo you choose when you upload a product image. It does not use advertising SDKs or sell Admin account data. The service retains business transaction and audit records for security, accounting and lawful record-keeping needs.
Need help with an order or a policy? Contact KaruKidz and our team will help.
