Return & Refund

If an order arrives damaged, incomplete or different from the confirmed order, contact KaruKidz within 48 hours of delivery. Include the order ID, a description of the issue and clear photos where possible.

The team reviews the information and, where the issue is verified, will discuss a suitable resolution such as a replacement, missing item or refund. The available option depends on stock, payment method and the nature of the issue.

Opened or used craft materials may not be eligible for return unless they arrived damaged, incomplete or incorrect. This protects product hygiene and quality for children and families.

Do not return an item until KaruKidz provides return instructions. This helps the team confirm the correct address and prevents a package from being lost.